Once your order ships, you'll receive an email with tracking information so you can follow its journey. You can also log into your account at any time to view your order status and tracking details.

Should you need any further support, please do not hesitate to contact us

info@myprimeraplants.com

How to Submit a Warranty Claim

To submit a claim, please contact our customer support team (info@myprimeraplants.com) within one year of your purchase and provide:

• Your order number or proof of purchase
• A brief description of the issue
• Clear photos of the affected plant

Our team will review your claim and respond as quickly as possible.

Approved Claims

If your claim is approved, you will receive store credit for the full purchase price of the plant. This credit may be used toward a replacement of the same variety or any other plant available on our website.

Additional Information

Store credit applies to the plant value only and does not include original shipping charges. Primera Plants reserves the right to request additional information or photos to assist with claim evaluation.